Faqs

SurbTech Store is a curated online marketplace for fashion, accessories, and lifestyle products. We bring together a variety of specialized brands (like ActiveSoul Wear, OrnaShine Jewellery, PlayHive Toys, etc.) into one convenient platform, so you can shop from multiple trusted sellers with a single account and checkout.

Yes, creating a free account is required to place an order. This allows you to track your orders, save your address and size preferences, and view your history across all our sub-merchants.

Browse the site, add items from any sub-merchant to your cart, and proceed to checkout. You'll enter your shipping and payment details once.

Please refer to the sizing guide on each product page, as sizing can vary between merchants like ActiveSoul Wear and MiniNest Apparel. If an item doesn't fit, you must initiate a return with the specific sub-merchant following the steps in our Return & Refund Policy.

Since your order may contain products from different sub-merchants, they will be shipped separately directly from each brand's warehouse. You will receive individual tracking numbers for each part of your order.

The sub-merchant is responsible for processing refunds. Please contact them first. If you are not satisfied with their response, you can contact SurbTech Store support for assistance.