Welcome to SurbTech Store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services to purchase from our curated network of fashion and lifestyle sub-merchants.

Our Sub-Merchants:

  • ActiveSoul Wear
  • ThreadAura Fabrics
  • Mystique Essence
  • BagVibe Studio
  • MiniNest Apparel
  • OrnaShine Jewellery
  • HeelCharm Studio
  • TickTock Smartwear
  • PlayHive Toys
  • InkNest Supplies

By using the SurbTech Store platform, you consent to the data practices described in this policy.

Information We Collect

  • Personal Information: When you create an account, make a purchase, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment details.
  • Sizing & Preference Data: To enhance your shopping experience, we may collect information such as clothing sizes, style preferences, and skin type (for purchases from Mystique Essence), with your consent.
  • Transaction Information: We collect details about the purchases you make, including the specific sub-merchant (e.g., OrnaShine Jewellery, HeelCharm Studio), product, price, and order status.
  • Technical Information: Automatically collected data includes your IP address, browser type, device information, and cookies about your browsing behavior on our site.
  • Communication Data: We retain records of your communications with us, including support requests and feedback.

How We Use Your Information
We use the information we collect to:

  • Process your orders and facilitate deliveries through our sub-merchants.
  • Manage your account and provide personalized customer support.
  • Communicate with you about orders, new collections, promotional offers, and style recommendations.
  • Improve our website, services, and user experience.
  • Prevent fraud and enhance the security of our platform.
  • Comply with legal obligations.

Sharing Information with Sub-Merchants
To fulfill your orders, we must share necessary information with the respective sub-merchant from whom you are purchasing. This includes your name, shipping address, contact details (email/phone), and the specific order details. For example, if you buy a custom piece from BagVibe Studio, we provide them with your shipping information to deliver your product. Each sub-merchant has their own privacy practices, and we encourage you to review their policies on their respective websites.

Data Security
We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

Your Rights
You have the right to access, correct, or delete your personal data. You can manage your communication preferences and account information through your “My Account” section or by contacting us directly.

Cookies
We use cookies to understand and save your preferences for future visits, remember your cart items, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings.